Responsible Gaming —
Play Smart, Stay in Control
f299 is committed to providing a safe, fair, and enjoyable betting environment for every player in Bangladesh. We believe that gaming is entertainment — and that staying in control is what keeps it that way. This page covers the tools, resources, and guidelines f299 provides to help you play responsibly.
Gambling Is Entertainment,
Not a Financial Plan
At f299, we take responsible gaming seriously. The vast majority of our players in Dhaka, Chittagong, Sylhet, Khulna, and across Bangladesh enjoy betting as a fun, social activity. But we also know that for a small number of people, gambling can become problematic — and that is why we have built a comprehensive set of player-protection tools directly into the f299 platform.
Responsible gaming at f299 is not an afterthought. It is embedded into how we design our products, how we monitor player behaviour, and how we train our support team. Every player on f299 has access to deposit limits, time-out features, session reminders, and self-exclusion — all at no cost and without delay.
If at any point you feel that your gambling is no longer enjoyable, or that it is affecting your finances, relationships, or wellbeing, please use the tools on this page or contact our support team immediately. f299 will always prioritise your safety over revenue.
Important Reminder: Gambling should never be used as a way to recover financial losses, pay off debts, or generate income. Every bet carries risk. Only wager amounts you can comfortably afford to lose, and always treat any winnings as a bonus — not an expectation.
Set Time Limits
Use f299's session timer to cap how long you spend on the platform each day or week. Alerts notify you before your limit is reached.
Set Deposit Limits
Choose a daily, weekly, or monthly deposit cap in BDT. Once set, the limit takes effect immediately and cannot be raised without a cooling-off period.
Take a Time-Out
Need a short break? A time-out blocks access to your f299 account for 24 hours, 7 days, or 30 days. Your account and balance remain safe throughout.
Self-Exclusion
Permanently close your f299 account or exclude yourself for a fixed period of 6 months, 1 year, or 5 years. Contact support to activate self-exclusion at any time.
Tools Built Into Every f299 Account
Every registered player on f299 has instant access to the following responsible gaming tools — no special request needed, no waiting period to activate protective measures.
Deposit Limit Controls
Set a maximum deposit amount per day, per week, or per month — denominated in BDT. Limits are applied instantly once confirmed. Any request to increase a limit is subject to a mandatory 7-day reflection period before taking effect. Decreasing a limit takes effect immediately. This asymmetry is intentional: it gives you time to reconsider upward changes while protecting you right away from overspending.
Session Time Reminders
f299 sends an in-platform notification every time you reach 60 minutes of continuous play. You may configure this interval in your account settings — shorter intervals (30 minutes, 45 minutes) are also available. Research consistently shows that regular breaks improve decision-making and reduce the risk of chasing losses during extended sessions.
Reality Check Prompts
f299's reality check feature displays a summary of your current session — total time played, total wagered in BDT, and net result — at a frequency you define. These honest snapshots help you make informed decisions about whether to continue playing or log off. Reality checks cannot be dismissed without the player actively acknowledging them.
Cool-Down Period
A cool-down is a short, self-imposed break of 1 to 6 weeks during which you cannot deposit funds or place bets on f299. Unlike a full time-out, a cool-down expires automatically at the end of the chosen period. It is designed for players who want a structured pause without permanently closing their account or committing to a longer exclusion.
Self-Exclusion Programme
Self-exclusion is the most powerful tool available. Once activated, f299 will close your account, block you from creating new accounts using the same identity details, and remove you from all marketing communications. Self-exclusion is available for fixed periods (6 months, 1 year, 5 years) or on a permanent basis. To activate, contact support at [email protected] with your username and the desired exclusion period.
Loss Limit Controls
In addition to deposit limits, f299 allows you to set a maximum net loss amount per day, week, or month. When your cumulative losses reach the set threshold within the chosen period, your f299 account is automatically restricted from further wagering until the period resets. Loss limits can be reduced instantly and increased only after the standard 7-day reflection period.
Activating Your Safe Play Tools
All responsible gaming tools on f299 are accessible directly from your account settings panel once you are logged in. No forms, no waiting queues — most tools activate within seconds. For self-exclusion and permanent account closure, our support team is available around the clock.
Contact Support Directly: If you prefer not to navigate the settings panel, you can contact f299 support at [email protected] to request any responsible gaming tool on your behalf. Our team will action your request without delay, 24 hours a day, 7 days a week.
Log In to Your f299 Account
Access the f299 platform and log in to your registered account. All responsible gaming tools are housed within the "Account Settings" section, accessible from the top navigation menu once logged in.
Navigate to "Responsible Gaming"
Inside Account Settings, locate the dedicated "Responsible Gaming" tab. This section contains all available tools: deposit limits, loss limits, session reminders, reality checks, cool-downs, time-outs, and self-exclusion options.
Choose and Configure Your Tool
Select the tool you wish to activate and enter your preferred values — for example, a daily deposit limit of ৳2,000 or a weekly loss limit of ৳5,000. Review the settings carefully before confirming, as protective measures (reductions and exclusions) take effect immediately.
Confirm and Receive Acknowledgement
After confirming your selection, f299 will display an on-screen confirmation and send an email to your registered address summarising the tool you have activated, the values set, and the date and time of activation. Keep this email as a record of your responsible gaming settings.
For Self-Exclusion — Contact Support
To activate self-exclusion or request permanent account closure, email [email protected] with the subject line "Self-Exclusion Request", your registered username, and your preferred exclusion period. f299 will process your request and confirm closure within 24 hours of receipt.
Strictly 21+ Only on f299
f299 enforces a strict minimum age requirement of 21 years for all players. This is not merely a terms-and-conditions declaration — it is backed by a mandatory Know Your Customer (KYC) verification process that every player must complete before making their first withdrawal.
During KYC verification, all players are required to submit a valid government-issued National Identity Card (NID) or passport confirming their date of birth. Any account found to belong to a person under the age of 21 will be closed immediately, all funds will be returned, and the matter will be escalated appropriately.
If you are aware of a minor attempting to use or currently using the f299 platform, please report this immediately by emailing [email protected]. f299 takes underage gambling extremely seriously and will act on all credible reports without delay.
Zero Tolerance for Underage Gambling: f299 does not permit individuals under the age of 21 to register, deposit, place bets, or collect winnings under any circumstances. Age misrepresentation during registration constitutes fraud and will result in immediate account closure and forfeiture of any balance.
Minimum age to play on f299. No exceptions.
Mandatory identity verification before first withdrawal.
Bangladesh National Identity Card accepted for age verification.
Maximum time to action a reported underage gambling concern.
Is Gambling Becoming a Problem?
Honest self-reflection is the first step toward staying in control. Review the statements below. If several of them resonate with your current experience, we strongly encourage you to use f299's responsible gaming tools or seek external support.
Responsible Gaming Self-Check
The following statements describe patterns that may indicate a developing problem with gambling. Read each one honestly and consider whether it applies to you.
I have spent more money on gambling than I originally planned to in a single session or over the course of a week.
I have returned to gambling shortly after a loss in order to win back what I lost (commonly known as "chasing losses").
I have felt anxious, irritable, or restless when I have been unable to gamble, or when I have tried to cut down.
I have borrowed money, used savings, or sold possessions in order to fund gambling activity.
I have concealed the extent of my gambling from family members, friends, or colleagues.
Gambling has begun to interfere with my work, studies, or family responsibilities.
I have felt that gambling is one of the only activities that relieves stress, boredom, or negative emotions.
I have made repeated unsuccessful attempts to stop or significantly reduce my gambling.
Tips for Staying in Control
f299 recommends the following practices to all players in Bangladesh who want to enjoy betting as a safe and sustainable form of entertainment.
Budget Before You Play
Decide how much you are comfortable spending before you open the f299 platform. Treat this amount as the full cost of your entertainment for that session — like the price of a cinema ticket or a meal out. Do not exceed it, regardless of outcomes during the session.
Never Chase Losses
Chasing losses is the single most common trigger for problem gambling escalation. When you have reached your budget for the day, log off — regardless of how the session has gone. Losses in one session cannot be reliably recovered by betting more. Each bet is an independent event.
Take Regular Breaks
Step away from the screen regularly during any betting session. Stand up, get a drink of water, and give your mind a moment to reset. f299's session reminders are designed to prompt you to do exactly this at regular intervals. Short breaks consistently improve decision quality.
Do Not Play Under Emotional Stress
Avoid gambling when you are feeling sad, anxious, angry, or overwhelmed. Emotional states significantly impair judgement and increase the risk of impulsive, high-stakes decisions. If you have had a stressful day, consider logging off and returning when you are in a calmer frame of mind.
Understand the Games You Play
Before placing real-money bets, take time to understand the rules, odds, and house edge of the games you are playing — whether that is cricket sportsbook, slots, or live casino. Knowledge of how a game works helps you set realistic expectations and make more informed wagering decisions.
Talk to Someone You Trust
If gambling is becoming a source of stress rather than enjoyment, talk to someone you trust — a family member, a close friend, or a healthcare professional. Sharing what you are experiencing is often the most important first step toward getting things back under control. You do not have to face it alone.
Play Responsibly with f299
f299 is Bangladesh's trusted platform for cricket betting, live casino, and slots. Enjoy the action — and use the tools on this page to make sure it always stays that way. For adults aged 21 and above only.
Gambling involves risk. For adults aged 21 and above only. Please play responsibly.